Secured $10M+ in Series A Funding
Build better products from every customer conversation.
Fawna turns support tickets, chat logs, reviews, and sales calls into clear product insights your team can act on.
Trusted By
Trusted By
Core Features
Everything you need to understand your customers faster.
Fawna brings customer feedback, AI-powered analysis, and roadmap prioritization into one connected workspace so your team can turn every conversation into smarter product decisions.
Unified Feedback Hub
Bring every customer signal into one place.
Connect support tickets, chat logs, surveys, reviews, sales calls, and CRM notes so your team can see the full customer picture without jumping between tools.
Connect support, chat, survey, review, and CRM tools
View every customer interaction in one shared workspace
Search, filter, and organize feedback by source, customer, or topic
Unified Feedback Hub
Bring every customer signal into one place.
Connect support tickets, chat logs, surveys, reviews, sales calls, and CRM notes so your team can see the full customer picture without jumping between tools.
Connect support, chat, survey, review, and CRM tools
View every customer interaction in one shared workspace
Search, filter, and organize feedback by source, customer, or topic
AI Insight Engine
Turn messy conversations into clear insights.
Fawna automatically detects themes, sentiment, feature requests, pain points, churn risks, and emerging trends from every customer interaction.
Detect themes, sentiment, pain points, and feature requests
Summarize thousands of conversations into clear insights
Spot emerging trends before they become bigger issues
AI Insight Engine
Turn messy conversations into clear insights.
Fawna automatically detects themes, sentiment, feature requests, pain points, churn risks, and emerging trends from every customer interaction.
Detect themes, sentiment, pain points, and feature requests
Summarize thousands of conversations into clear insights
Spot emerging trends before they become bigger issues
Roadmap Prioritization
Know what to build next.
Rank product opportunities by customer demand, revenue impact, urgency, and frequency so your team can make roadmap decisions with confidence.
Score ideas by demand, urgency, revenue impact, and frequency
Compare feature requests across customer segments
Turn customer insights into confident roadmap decisions
Roadmap Prioritization
Know what to build next.
Rank product opportunities by customer demand, revenue impact, urgency, and frequency so your team can make roadmap decisions with confidence.
Score ideas by demand, urgency, revenue impact, and frequency
Compare feature requests across customer segments
Turn customer insights into confident roadmap decisions
4 Simple Steps
From scattered feedback to clear product decisions.
Fawna helps your team collect customer signals, analyze them with AI, surface the most important insights, and turn them into roadmap priorities.
Step 1
Connect your tools
Bring in feedback from support tickets, chat, surveys, reviews, sales calls, and CRM notes.
Step 1
Connect your tools
Bring in feedback from support tickets, chat, surveys, reviews, sales calls, and CRM notes.
Step 2
Collect every signal
Fawna organizes customer conversations into one searchable workspace your whole team can use.
Step 2
Collect every signal
Fawna organizes customer conversations into one searchable workspace your whole team can use.
Step 3
Let AI find the patterns
Automatically detect themes, sentiment, pain points, feature requests, and emerging trends.
Step 3
Let AI find the patterns
Automatically detect themes, sentiment, pain points, feature requests, and emerging trends.
Step 4
Prioritize what to build
Rank opportunities by demand, urgency, revenue impact, and customer frequency so your team can move forward with confidence.
Step 4
Prioritize what to build
Rank opportunities by demand, urgency, revenue impact, and customer frequency so your team can move forward with confidence.
Everything your team needs to act on customer evidence.
Unified feedback
Bring every customer signal into one searchable workspace.
AI summaries
Summarize conversations, requests, and pain points instantly.
Smart tagging
Organize feedback automatically by theme, sentiment, and urgency.
Trend detection
Find patterns across support tickets, chats, reviews, and calls.
Roadmap signals
Prioritize what to build using real customer demand.
Team collaboration
Turn insights into shared decisions across every team.
Customer Stories
See how teams build better products with Fawna.
Learn how fast-growing SaaS teams use Fawna to turn support tickets, chats, reviews, and calls into clear product insights, sharper roadmap priorities, and faster customer feedback loops.
Connecting Merchant Feedback to Product and GTM
How an e-commerce platform used Fawna to turn merchant conversations into clearer product priorities and GTM messaging.
2.4
x
More Feedback Themes
35
%
Faster Planning Prep
Connecting Merchant Feedback to Product and GTM
How an e-commerce platform used Fawna to turn merchant conversations into clearer product priorities and GTM messaging.
2.4
x
More Feedback Themes
35
%
Faster Planning Prep
Finding Onboarding Friction Across Customer Conversations
How a healthcare SaaS team used Fawna to understand recurring onboarding friction across calls, chats, and success notes.
41
%
Faster Activation Review
58
%
Less Manual Tagging
Finding Onboarding Friction Across Customer Conversations
How a healthcare SaaS team used Fawna to understand recurring onboarding friction across calls, chats, and success notes.
41
%
Faster Activation Review
58
%
Less Manual Tagging
Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Customer Proof
Trusted by High-Growth Organizations
"We went from scattered feedback to a clear weekly roadmap in days. Fawna gives the whole team the same customer context."
Maya Chen
VP Product, Northstar
"Fawna turns hundreds of conversations into themes we can actually act on. Our planning meetings are sharper and much faster."
Jon Bell
Head of Research, Luma
"The biggest win is alignment. Design, product, and support finally see the same signals instead of debating from memory."
Elena Rossi
Product Lead, Arcwell
"We found the churn pattern hiding in our support queue before it became a bigger problem. That insight paid for the tool immediately."
Samir Patel
COO, Common Thread
"Saved views make it easy to share the customer story with leadership without rebuilding the analysis every week."
Tara Okafor
Director of Insights, Relay
"Our PMs spend less time tagging feedback and more time deciding what to build next. The workflow is simple enough that everyone uses it."
Lucas Meyer
Group Product Manager, Fieldnote
"Fawna helped us connect qualitative feedback to roadmap priorities. We can now explain not just what we are building, but why."
Priya Shah
Chief Product Officer, Brightside
"The signal quality is excellent. We can separate one-off requests from patterns that show up across customers and segments."
Noah Williams
Customer Experience Lead, Orbit
"It gives our team a shared source of truth for customer feedback, from the first conversation to the final roadmap decision."
Ava Laurent
VP Customer Success, Meridian
Customer Proof
Trusted by High-Growth Organizations
"We went from scattered feedback to a clear weekly roadmap in days. Fawna gives the whole team the same customer context."
Maya Chen
VP Product, Northstar
"Fawna turns hundreds of conversations into themes we can actually act on. Our planning meetings are sharper and much faster."
Jon Bell
Head of Research, Luma
"The biggest win is alignment. Design, product, and support finally see the same signals instead of debating from memory."
Elena Rossi
Product Lead, Arcwell
FAQ
Questions before turning feedback into product insight?
Learn how Fawna connects customer conversations, protects source context, and helps teams move from scattered feedback to clearer product decisions.
Product
Data & Security
Pricing
What is Fawna?
Which data sources can Fawna connect to?
How does Fawna find recurring customer themes?
Can Fawna connect feedback to my roadmap?
How fast does Fawna surface insights?
Does Fawna support live, real-time analysis?
Can I customize the insights dashboard?
Can my whole team collaborate in Fawna?
FAQ
Questions before turning feedback into product insight?
Learn how Fawna connects customer conversations, protects source context, and helps teams move from scattered feedback to clearer product decisions.
Product
Data & Security
Pricing
What is Fawna?
Which data sources can Fawna connect to?
How does Fawna find recurring customer themes?
Can Fawna connect feedback to my roadmap?
How fast does Fawna surface insights?
Does Fawna support live, real-time analysis?
Can I customize the insights dashboard?
Can my whole team collaborate in Fawna?
Start with customer signal
Turn customer conversations into product clarity.
Bring support tickets, calls, reviews, and CRM notes into one feedback intelligence workflow. Fawna helps teams find patterns, prioritize what matters, and make roadmap decisions with confidence.