Customer Stories
See how teams build better products with Fawna.
Learn how fast-growing SaaS teams use Fawna to turn support tickets, chats, reviews, and calls into clear product insights, sharper roadmap priorities, and faster customer feedback loops.
Connecting Merchant Feedback to Product and GTM
How an e-commerce platform used Fawna to turn merchant conversations into clearer product priorities and GTM messaging.
2.4
x
More Feedback Themes
35
%
Faster Planning Prep
Connecting Merchant Feedback to Product and GTM
How an e-commerce platform used Fawna to turn merchant conversations into clearer product priorities and GTM messaging.
2.4
x
More Feedback Themes
35
%
Faster Planning Prep
Finding Onboarding Friction Across Customer Conversations
How a healthcare SaaS team used Fawna to understand recurring onboarding friction across calls, chats, and success notes.
41
%
Faster Activation Review
58
%
Less Manual Tagging
Finding Onboarding Friction Across Customer Conversations
How a healthcare SaaS team used Fawna to understand recurring onboarding friction across calls, chats, and success notes.
41
%
Faster Activation Review
58
%
Less Manual Tagging
Using Customer Conversations to Reduce Churn Risk
How a collaboration SaaS team used Fawna to understand churn risk, prioritize workflow improvements, and align product with success.
48
%
Faster Churn Theme Review
31
%
More Roadmap Confidence
Using Customer Conversations to Reduce Churn Risk
How a collaboration SaaS team used Fawna to understand churn risk, prioritize workflow improvements, and align product with success.
48
%
Faster Churn Theme Review
31
%
More Roadmap Confidence
Turning Support Tickets into Product Priorities
How a product analytics team turned thousands of support tickets and sales calls into a clear, evidence-backed roadmap signal.
72
%
Less Manual Review
3
x
More Themes Surfaced
Turning Support Tickets into Product Priorities
How a product analytics team turned thousands of support tickets and sales calls into a clear, evidence-backed roadmap signal.
72
%
Less Manual Review
3
x
More Themes Surfaced
Trusted by many
Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Start with customer signal
Turn customer conversations into product clarity.
Bring support tickets, calls, reviews, and CRM notes into one feedback intelligence workflow. Fawna helps teams find patterns, prioritize what matters, and make roadmap decisions with confidence.