Secured $10M+ in Series A Funding

From every customer conversation to your next product decision.

Connect every feedback source, uncover recurring themes, and give product, support, and GTM teams evidence they can act on.

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Contact Sales

Product

Turn customer conversations into product direction.

Fawna brings scattered feedback together, finds the patterns that matter, and helps teams turn customer evidence into confident product decisions.

Connect every customer conversation

Bring support tickets, sales calls, reviews, chats, surveys, and CRM notes into one shared feedback workspace.

Find the signal behind the noise

Automatically group related conversations into clear themes and reveal which issues, segments, and product areas deserve attention.

Turn insight into product action

Connect customer evidence to roadmap decisions, align product and GTM teams, and track important themes from discovery to delivery.

4 Simple Steps

From scattered feedback to clear product decisions.

Fawna helps your team collect customer signals, analyze them with AI, surface the most important insights, and turn them into roadmap priorities.

Start free trial

Step 1

Connect your tools

Bring in feedback from support tickets, chat, surveys, reviews, sales calls, and CRM notes.

Step 1

Connect your tools

Bring in feedback from support tickets, chat, surveys, reviews, sales calls, and CRM notes.

Step 2

Collect every signal

Fawna organizes customer conversations into one searchable workspace your whole team can use.

Step 2

Collect every signal

Fawna organizes customer conversations into one searchable workspace your whole team can use.

Step 3

Let AI find the patterns

Automatically detect themes, sentiment, pain points, feature requests, and emerging trends.

Step 3

Let AI find the patterns

Automatically detect themes, sentiment, pain points, feature requests, and emerging trends.

Step 4

Prioritize what to build

Rank opportunities by demand, urgency, revenue impact, and customer frequency so your team can move forward with confidence.

Step 4

Prioritize what to build

Rank opportunities by demand, urgency, revenue impact, and customer frequency so your team can move forward with confidence.

Pricing

Plans for every feedback workflow.

Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.

Monthly

Yearly

Starter

Free

Includes:

1 workspace

3 feedback sources

500 conversations per month

AI summaries and basic themes

Community support

Start free trial

Team

$49/month

Includes:

5 team seats

5 connected sources

5,000 conversations per month

Theme clustering and sentiment

Shared insight boards

Start free trial

Growth

$149/month

Includes:

15 team seats

Unlimited saved views

25,000 conversations per month

Roadmap priority signals

Priority support

Start free trial

Scale

$349/month

Includes:

Unlimited seats

Advanced permissions

100,000 conversations per month

Custom segments and exports

Dedicated success manager

Start free trial

Add-ons

Custom

Available on paid plans:

Call transcript imports

Historical feedback backfill

Custom insight reports

Data warehouse export

Expert onboarding

Contact sales

Enterprise

Custom

For security and procurement:

SSO and SAML

Advanced security review

Custom integrations

Dedicated workspace architecture

Legal and procurement support

Contact sales

Pricing

Plans for every feedback workflow.

Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.

Monthly

Yearly

Starter

Free

Includes:

1 workspace

3 feedback sources

500 conversations per month

AI summaries and basic themes

Community support

Start free trial

Team

$49/month

Includes:

5 team seats

5 connected sources

5,000 conversations per month

Theme clustering and sentiment

Shared insight boards

Start free trial

Growth

$149/month

Includes:

15 team seats

Unlimited saved views

25,000 conversations per month

Roadmap priority signals

Priority support

Start free trial

Scale

$349/month

Includes:

Unlimited seats

Advanced permissions

100,000 conversations per month

Custom segments and exports

Dedicated success manager

Start free trial

Add-ons

Custom

Available on paid plans:

Call transcript imports

Historical feedback backfill

Custom insight reports

Data warehouse export

Expert onboarding

Contact sales

Enterprise

Custom

For security and procurement:

SSO and SAML

Advanced security review

Custom integrations

Dedicated workspace architecture

Legal and procurement support

Contact sales

Pricing

Plans for every feedback workflow.

Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.

Monthly

Yearly

Starter

Free

Includes:

1 workspace

3 feedback sources

500 conversations per month

AI summaries and basic themes

Community support

Start free trial

Team

$49/month

Includes:

5 team seats

5 connected sources

5,000 conversations per month

Theme clustering and sentiment

Shared insight boards

Start free trial

Growth

$149/month

Includes:

15 team seats

Unlimited saved views

25,000 conversations per month

Roadmap priority signals

Priority support

Start free trial

Scale

$349/month

Includes:

Unlimited seats

Advanced permissions

100,000 conversations per month

Custom segments and exports

Dedicated success manager

Start free trial

Add-ons

Custom

Available on paid plans:

Call transcript imports

Historical feedback backfill

Custom insight reports

Data warehouse export

Expert onboarding

Contact sales

Enterprise

Custom

For security and procurement:

SSO and SAML

Advanced security review

Custom integrations

Dedicated workspace architecture

Legal and procurement support

Contact sales

Customer Proof

Trusted by High-Growth Organizations

"We went from scattered feedback to a clear weekly roadmap in days. Fawna gives the whole team the same customer context."
Maya Chen
VP Product, Northstar
"Fawna turns hundreds of conversations into themes we can actually act on. Our planning meetings are sharper and much faster."
Jon Bell
Head of Research, Luma
"The biggest win is alignment. Design, product, and support finally see the same signals instead of debating from memory."
Elena Rossi
Product Lead, Arcwell

"We found the churn pattern hiding in our support queue before it became a bigger problem. That insight paid for the tool immediately."
Samir Patel
COO, Common Thread
"Saved views make it easy to share the customer story with leadership without rebuilding the analysis every week."
Tara Okafor
Director of Insights, Relay
"Our PMs spend less time tagging feedback and more time deciding what to build next. The workflow is simple enough that everyone uses it."
Lucas Meyer
Group Product Manager, Fieldnote

"Fawna helped us connect qualitative feedback to roadmap priorities. We can now explain not just what we are building, but why."
Priya Shah
Chief Product Officer, Brightside
"The signal quality is excellent. We can separate one-off requests from patterns that show up across customers and segments."
Noah Williams
Customer Experience Lead, Orbit
"It gives our team a shared source of truth for customer feedback, from the first conversation to the final roadmap decision."
Ava Laurent
VP Customer Success, Meridian

Customer Proof

Trusted by High-Growth Organizations

"We went from scattered feedback to a clear weekly roadmap in days. Fawna gives the whole team the same customer context."
Maya Chen
VP Product, Northstar
"Fawna turns hundreds of conversations into themes we can actually act on. Our planning meetings are sharper and much faster."
Jon Bell
Head of Research, Luma
"The biggest win is alignment. Design, product, and support finally see the same signals instead of debating from memory."
Elena Rossi
Product Lead, Arcwell

FAQ

Questions before turning feedback into product insight?

Learn how Fawna connects customer conversations, protects source context, and helps teams move from scattered feedback to clearer product decisions.

Product

Data & Security

Pricing

What is Fawna?

Which data sources can Fawna connect to?

How does Fawna find recurring customer themes?

Can Fawna connect feedback to my roadmap?

How fast does Fawna surface insights?

Does Fawna support live, real-time analysis?

Can I customize the insights dashboard?

Can my whole team collaborate in Fawna?

FAQ

Questions before turning feedback into product insight?

Learn how Fawna connects customer conversations, protects source context, and helps teams move from scattered feedback to clearer product decisions.

Product

Data & Security

Pricing

What is Fawna?

Which data sources can Fawna connect to?

How does Fawna find recurring customer themes?

Can Fawna connect feedback to my roadmap?

How fast does Fawna surface insights?

Does Fawna support live, real-time analysis?

Can I customize the insights dashboard?

Can my whole team collaborate in Fawna?

From every customer conversation to your next product decision.

Turn customer conversations into product direction.

Connect every customer conversation

Find the signal behind the noise

Turn insight into product action

From scattered feedback to clear product decisions.

Connect your tools

Connect your tools

Collect every signal

Collect every signal

Let AI find the patterns

Let AI find the patterns

Prioritize what to build

Prioritize what to build

Plans for every feedback workflow.

Plans for every feedback workflow.

Plans for every feedback workflow.

Trusted by High-Growth Organizations

Trusted by High-Growth Organizations

Questions before turning feedback into product insight?

Questions before turning feedback into product insight?

Turn customer conversations into product clarity.