Pricing
Plans for every feedback workflow.
Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Monthly
Yearly
Starter
Free
Includes:
1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support
Team
$49/month
Includes:
5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards
Growth
$149/month
Includes:
15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support
Scale
$349/month
Includes:
Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager
Add-ons
Custom
Available on paid plans:
Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding
Enterprise
Custom
For security and procurement:
SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support
Starter
Free
Team
$49/mo
Growth
$149/mo
Scale
$349/mo
Usage & sources
Conversations / month
500
5,000
25,000
100,000
Feedback sources
3
5
10
Custom
AI summaries
✓
✓
✓
✓
Historical imports
✓
✓
✓
✓
Collaboration
Team seats
1
5
15
Unlimited
Saved views
3
10
Unlimited
Unlimited
Shared insight boards
✓
✓
✓
✓
Priority support
✓
✓
✓
✓
Security & control
Workspaces
1
1
3
Unlimited
Feedback retention
30 days
12 months
24 months
Custom
Advanced permissions
✓
✓
✓
✓
SSO / SAML
✓
✓
✓
✓
Trusted By
Trusted By
Customer Proof
Trusted by High-Growth Organizations
"We went from scattered feedback to a clear weekly roadmap in days. Fawna gives the whole team the same customer context."
Maya Chen
VP Product, Northstar
"Fawna turns hundreds of conversations into themes we can actually act on. Our planning meetings are sharper and much faster."
Jon Bell
Head of Research, Luma
"The biggest win is alignment. Design, product, and support finally see the same signals instead of debating from memory."
Elena Rossi
Product Lead, Arcwell
"We found the churn pattern hiding in our support queue before it became a bigger problem. That insight paid for the tool immediately."
Samir Patel
COO, Common Thread
"Saved views make it easy to share the customer story with leadership without rebuilding the analysis every week."
Tara Okafor
Director of Insights, Relay
"Our PMs spend less time tagging feedback and more time deciding what to build next. The workflow is simple enough that everyone uses it."
Lucas Meyer
Group Product Manager, Fieldnote
"Fawna helped us connect qualitative feedback to roadmap priorities. We can now explain not just what we are building, but why."
Priya Shah
Chief Product Officer, Brightside
"The signal quality is excellent. We can separate one-off requests from patterns that show up across customers and segments."
Noah Williams
Customer Experience Lead, Orbit
"It gives our team a shared source of truth for customer feedback, from the first conversation to the final roadmap decision."
Ava Laurent
VP Customer Success, Meridian
Customer Proof
Trusted by High-Growth Organizations
"We went from scattered feedback to a clear weekly roadmap in days. Fawna gives the whole team the same customer context."
Maya Chen
VP Product, Northstar
"Fawna turns hundreds of conversations into themes we can actually act on. Our planning meetings are sharper and much faster."
Jon Bell
Head of Research, Luma
"The biggest win is alignment. Design, product, and support finally see the same signals instead of debating from memory."
Elena Rossi
Product Lead, Arcwell
FAQ
Questions before turning feedback into product insight?
Learn how Fawna connects customer conversations, protects source context, and helps teams move from scattered feedback to clearer product decisions.
Product
Data & Security
Pricing
What is Fawna?
Which data sources can Fawna connect to?
How does Fawna find recurring customer themes?
Can Fawna connect feedback to my roadmap?
How fast does Fawna surface insights?
Does Fawna support live, real-time analysis?
Can I customize the insights dashboard?
Can my whole team collaborate in Fawna?
FAQ
Questions before turning feedback into product insight?
Learn how Fawna connects customer conversations, protects source context, and helps teams move from scattered feedback to clearer product decisions.
Product
Data & Security
Pricing
What is Fawna?
Which data sources can Fawna connect to?
How does Fawna find recurring customer themes?
Can Fawna connect feedback to my roadmap?
How fast does Fawna surface insights?
Does Fawna support live, real-time analysis?
Can I customize the insights dashboard?
Can my whole team collaborate in Fawna?
Start with customer signal
Turn customer conversations into product clarity.
Bring support tickets, calls, reviews, and CRM notes into one feedback intelligence workflow. Fawna helps teams find patterns, prioritize what matters, and make roadmap decisions with confidence.