Privacy Policy

This Privacy Policy explains how Fawna collects, uses, stores, shares, and protects personal data when people visit the website, create an account, use the customer feedback intelligence platform, connect integrations, or communicate with the Fawna team.

Fawna processes customer conversations to help teams identify themes, summarize feedback, and make better product decisions. Because those conversations may contain personal data, privacy and responsible processing are built into how the service is operated.

1. Scope of this policy

This policy applies to personal data handled by Fawna through the website, product, support channels, sales process, and related business operations.

2. Information collected

Fawna may collect account and profile information, customer content (support tickets, chat logs, reviews, call notes, transcripts, CRM notes), usage and device information, communication information, billing information, and cookie and analytics information.

3. How information is used

Information may be used to create and administer accounts, import and organize customer feedback, provide dashboards and integrations, secure accounts, monitor performance, communicate about billing and updates, improve product experience, and comply with legal obligations.

4. Customer content and AI processing

Fawna processes customer content to provide features such as theme detection, summarization, classification, sentiment analysis, prioritization signals, and insight generation. Customers remain responsible for ensuring that content submitted to Fawna was collected lawfully.

5. Legal bases

Where applicable law requires a legal basis, Fawna may process personal data based on performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights, safety, and security.

6. How information is shared

Fawna does not sell personal data. Information may be shared with service providers, integration providers, professional advisors, authorities where required by law, and business transaction participants.

7. Data security

Fawna uses technical and organizational measures designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure.

8. Data retention and deletion

Personal data and customer content are retained only for as long as reasonably necessary to provide the service, meet contractual commitments, comply with legal obligations, resolve disputes, and enforce agreements.

9. International data transfers

Fawna and its service providers may process information in countries other than the country where the data originated, using appropriate safeguards.

10. Privacy rights and choices

Depending on location and applicable law, individuals may have rights to access, correct, delete, restrict processing, receive portable copies, withdraw consent, and submit complaints. Requests may be sent to privacy@fawna.com.

11. Cookies and similar technologies

Fawna uses cookies and similar technologies to operate the website, maintain sessions, remember preferences, understand usage, and improve the service.

12. Children’s privacy

Fawna is not intended for children and should not be used by anyone below the minimum age required to consent to data processing in their jurisdiction.

13. Changes to this policy

This Privacy Policy may be updated to reflect changes in the service, legal requirements, vendors, or processing practices.

14. Contact

Privacy questions and requests may be sent to privacy@fawna.com.